Support Team

Static IP Addresses

Next Generation of IP addresses

Due to the rapid expansion of the internet, the world is running out of IPv4 addresses. The good news is that the next generation of IP addresses is just around the corner, IPv6 addresses will begin to replace IPv4 in the first half of 2017.

What does this mean?

Until the Internet gets fully matured to support IPv6 addresses, from July 2016 we are introducing Carrier Grade Nat (CGN) which will allow for more efficient use of our IPv4 address range. Following months of extensive testing by Hyperoptic and other UK Internet Service Providers, we are confident that your internet service will remain the same in terms of speed, reliability, security and privacy of your usage.

What this means is that each time you access your superfast broadband, our network will seamlessly allocate you an IP address from our pool of public addresses (instead of private addresses) with no disruption to service. This has no impact on the security of your connection, this is simply about how we manage the allocation of our available IP addresses.

There are however some applications that may be affected by this change, these include applications such as online gaming, VPNs, P2P applications and hosting at homes. If you do notice any issues with any of the fore mentioned please contact our Customer Support team who will be happy to assist.

Why are you not rolling out IPv6 now?

We’re currently working on our IPv6 rollout plans and will start to introduce the next generation of IP addresses early next year. At the moment, not all websites are enabled to use IPv6 so to ensure that services are not disrupted, and that you can still access all websites, we will continue to support IPv4 websites. This concept is known as dual stacking and will allow you to access all of your favourite websites that are not yet IPv6 enabled by still providing you access to an IPv4 address.

Do I need to do anything for this?

Not at all. We’ll implement CGN across our network on a phased basis, but you don’t need to do anything and will probably not notice any difference when we’ve applied it to your connection.

Where can I access further information?

If you have any further questions regarding the next generation of IP addresses or you would like to discuss how sharing an IPv4 address works, please contact our customer support team on 0333 332 1111.

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