Support Team

I’m experiencing slow speeds. What should I do?

With a fibre connection, many of the speed problems that would affect fibre-and-copper customers won’t apply to you. If you do experience speed issues here are a few areas to explore:

  • Reboot your PC/Mac
  • Connect to your HyperHub using an Ethernet cable rather than wirelessly
  • Try moving your computer/device to a different area if you’re using a wireless connection
  • If possible verify the speed issues are not related to your computer by testing a different computer with the connection
  • Call customer services or raise a ticket
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