Support Team

Will I get the download speed you advertise?

Because we use different technology to traditional ISP’s we can offer much more realistic and reliable speeds. You will get a connection that will match the speed of your package. However, your actual throughput is dependent on your devices, the site or services that you are connecting to, as well as normal Internet overheads. When connecting directly to the Hyperoptic socket, our throughput in testing averaged 95% of the connection speed. There was also great variability in throughput between different computers. This is a factor outside of our control that may lower your actual speeds.

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