Support Team

Why am I still experiencing some issues with gaming?

Although a fast connection will greatly improve your gaming there are still other factors that may affect your overall experience:

  • If other player’s connections are slow there may be some lag in your game play as the game servers will be receiving information from their computer slower than yours.
  • Sometimes poor game servers, or game servers that are located far away, will have a higher ping rate - meaning that information takes longer to send and receive between players.
  • If you’re using a wireless connection to connect your gaming machine, your connection speeds may be lower. It is always best to connect directly to the HyperHub using a wired connection.
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