If you wish to cancel your service we’ll make this process as easy as possible for you. Please use the email address associated with your account to contact email@example.com stating your customer number, name and reason for leaving. There's a 30 days’ notice period for all cancellations. If you are on a 12 month contract and wish to leave before the initial 12-month period of your contract has expired cancellation charges will be applied (£20/month remaining for Broadband Only and £25/month remaining for Broadband & Phone services plus any outstanding charges). If you are on a No Contract package, there will be no cancellation charges, however the 30 days’ notice period still applies. Please read our terms and conditions for full details.
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