Support Team

Changes to 08, 09, 118 numbers from 1 July 2015

Telephone numbers starting with 08, 09 and 118 are called ‘service numbers’. You might use them to call organisations like utility companies, banks or government agencies.
From 1 July 2015, there is a new initiative introduced by Ofcom, the communications regulator, which will affect the way numbers starting with 08, 09 and 118, are charged.
0800 and 0808
Calling numbers starting with 0800 and 0808 will continue to be free from your Hyperoptic phone.
084, 087, 09 and 118 numbers
Numbers starting with 084 and 087 are general service numbers to call organisations, 09 are ‘premium rate’ numbers and those starting with 118 are directory enquires. From 1 July 2015, the cost of calling these numbers will be made up of two parts:
  1. An access charge: This is the part that Hyperoptic will charge you, per minute for connecting the call. The access charge from Hyperoptic is 10p per minute.
  2. A service charge: This is the rest of the call charge. The organisation you are calling decides on what this service charge will be and must inform you. For example, the organisation might say “Calls cost 20p per minute plus your phone company's access charge.”
When you add up our access charge and the service charge, you’ll know exactly what the call charges are.
Want to know more?
For more information about these changes go to
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