Help and Advice
- Changes to 08, 09, 118 numbers from 1 July 2015
- When will I receive my final bill after cancelling my service?
- I downgraded my broadband, but my account was still debited for the higher speed.
- I have received an invoice during my free promotion period, why?
- What charges can I expect in my first invoice?
- Static IP Addresses
- Why does speed matter?
- What does download speed mean?
- Can I have more than one IP address?
- How many people can use a single Hyperoptic connection?
- Are Hyperoptic speeds consistent?
- What are your upload speeds?
- What download speeds should I see using a wireless connection?
- Why do I need an installation?
- If I don't want the Hyperoptic socket installed near the entrance, what are my options?